Privacy Policy

1. Introduction

guideMe ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR) and similar laws.

2. Data we collect

• Account data: name, email address, password (hashed).
• Property & guide content: information you add to your guides (addresses, instructions, recommendations).
• Billing data: handled by our payment provider; we never store card details.
• Usage data: pages visited, browser type, IP address, anonymized analytics.
• Guest data: language preferences and anonymous interaction stats from guides you publish.

3. How we use your data

• Provide, maintain, and improve the service.
• Process payments and send transactional emails.
• Translate your content using AI services.
• Respond to support requests.
• Comply with legal obligations.

4. Legal basis

We process your data based on the performance of our contract with you, your consent (for optional cookies and marketing), our legitimate interests (security, product improvement), and legal obligations.

5. Data sharing

We share data only with sub-processors strictly necessary to operate the service (hosting, payments, email delivery, AI translation). We never sell your personal data.

6. Data retention

We keep your data as long as your account is active. After account deletion, data is removed within 30 days, except where retention is required by law (e.g. invoicing).

7. Your rights

You have the right to access, correct, delete, or export your personal data, restrict or object to processing, and withdraw consent at any time. To exercise these rights, contact us at hi@guide-me.ai.

8. Cookies

We use essential cookies to operate the service and optional analytics cookies to understand usage. You can manage your preferences from your browser settings.

9. Security

We use industry-standard security measures (TLS encryption, hashed passwords, access control). No method is 100% secure, but we work hard to protect your data.

10. Changes

We may update this policy from time to time. Material changes will be communicated by email or in-app notice.

11. Contact

Questions? Reach us at hi@guide-me.ai.